Troubleshooting
A track I own is on the shopping list
Section titled “A track I own is on the shopping list”Check Library & Pools: is the folder added and scanned, or the DJ software switched on? Then look in Match review: an uncertain match counts as not owned until you confirm it. A file under 256 kbps doesn’t count while a store sells it in DJ quality.
Rekordbox tracks are missing
Section titled “Rekordbox tracks are missing”Own the Set reads Rekordbox’s XML export, not its database. Export the collection again over the same file (File › Export Collection in xml format), then choose Scan now.
A track says “Not checked”
Section titled “A track says “Not checked””No store has answered for it yet. Tick it in Track Workspace and use Check prices.
Nothing found for a track
Section titled “Nothing found for a track”It may not be sold as a download in DJ quality, or only as a radio edit. Check Version rules, look on the track’s page, and use Export missing tracks to keep a list.
The import skipped lines
Section titled “The import skipped lines”Lines that weren’t understood are listed after the import. Edit them into “Artist - Title” lines or Spotify links and import again.
Still stuck
Section titled “Still stuck”Email support@owntheset.com.